Terms & Conditions

Terms & Conditions

All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with without any tape or marks on the shoebox. If the shoes are defective after being worn, then please contact the manufacturer to get a replacement.

Please submit your return request by email to sales@sneakerjunkie.co.uk with the information requested below by simply copying and pasting the info requested and include them in the email you are sending and we will send you the details on how to send the shoes back for refund or exchange, usually within one hour after your email is received.

Returns and exchanges packages sending back to sneakerjunkie.co.uk must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the alotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.

Return: Buyer pays for shipping back to sneakerjunkie.co.uk in original condition & packaging. After inspection we will credit your paypal acct in the amount the buyer paid for the shoes less standard shipping & handling fee. For all free shipping items, a £15 shipping & handling fee (£15 for first 2 items and £10 for each additional item) will be retained to cover shipping charge.

*Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. sneakerjunkie.co.uk receives payments in GBP at the time of purchase and refund in GBP at the time of refund. All currency conversions are done by Paypal.

Exchange: Buyer is responsible for shipping item back to sneakerjunkie.co.uk with a £... money order (do not send check). If you are sending more than 1 item back for exchange, then it will be £... for the first item and £... for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to sneakerjunkie.co.uk must be posted marked within 14 days your request has been approved.

(* required)